Post-Purchase Service

Thank you for choosing us. Our goal is to provide you with the best shopping experience. Please carefully review the after-sales service below to ensure a smooth transaction.

For any logistics-related questions, please refer to our Shipping and Transportation page.

1. Order Notifications:

- Order Confirmation Notification: After your order payment is completed, you will receive an email notification from us. This email will include details of the products included in your order and your shipping information, so you can verify the accuracy of your order and delivery address.

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Shipping Notification: In addition, our system will send another email notification after your order has shipped. This email will include the tracking number, information on how to track your package, and our customer service contact information.

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Please be sure to check the inbox of the email address you provided when placing your order (not the email address associated with PayPal) for the above notification. If you do not receive it, please check your spam or junk folder.

2. Order Modifications:

- Orders can be modified within 24 hours of payment, including size changes or customization requests. We will not be able to make any modifications (such as size changes or cancellations) after this time. -

To modify your order, please contact our customer service team via email or WhatsApp and provide your order number. -

If you're unsure of your order number, you can retrieve it by clicking "Track Order" in the navigation bar and entering the correct email address used at the time of purchase.

3. Custom Orders:

- Custom orders cannot be canceled or modified within 24 hours of payment. Please ensure that the custom information is accurate when placing your order.

- A custom order refers to a jersey that requires customization, such as sleeve patches or personalized name and number details.

4. Non-Custom Orders:

- Once a non-customized product has been shipped, the order cannot be canceled.

5. Out-of-Stock or Size Shortage Notice:

- Due to the wide variety of football jerseys available, some items may be out of stock or in a limited supply after ordering. In this case, we may need additional time to purchase or restock them. -

If we are unable to complete your order, we will contact you immediately to arrange a refund. Refunds are typically processed within 48 hours of contacting you and are usually refunded to your original payment method. Please pay attention to your payment platform for notifications.

6. Quality Issues:

- If any quality issues occur, such as peeling badges, incorrect customization, or severe damage, please contact our customer service team to discuss compensation. We are committed to providing a satisfactory solution.

7. Sizing Issues:

If the size you purchased is not the right size, please contact our customer service team for assistance. We will work with you to find a satisfactory solution.

8. Exceptions to After-Sales Repairs:

- Quality issues after the label is cut, or the label is worn over time after repeated use.

- Products not purchased directly from this site.

- Unable to provide evidence of quality issues (photos or videos).

- Repeat fraudulent behavior.

We are committed to resolving your issues quickly and providing a satisfactory solution. If you have any questions or need assistance, please feel free to contact our customer service team.

Thank you for your understanding and cooperation.

Customer Service Team

WhatsApp: Please click the WhatsApp icon in the lower right corner of the screen

Email: support@disjerseys.shop